Digital transformation of the Banking Sector. How ALTEN Polska supports innovation?
The ongoing digital transformation is reshaping the banking sector, introducing new technologies and shifting customer expectations. At ALTEN Polska, we are honored to be part of this process, supporting our business partners in projects that redefine the future of banking.
Mateusz, a Fullstack Developer at ALTEN Polska working on web applications for a sales team, shared his insights on the potential application of artificial intelligence (AI) in this area. “The ongoing digital transformation of the banking sector necessitates implementing tools that support the analysis of data collected by banks and enable its effective use to personalize customer services,” Mateusz notes.
AI-Driven Personalization of Services
One of the key challenges of digital transformation is effective data management. Banks collect vast amounts of information that can be leveraged to better understand customer needs and personalize services. This is where artificial intelligence (AI) plays a crucial role. “AI can significantly enhance developers’ work, such as by generating suggestions for code development and facilitating data analysis, which is critical for understanding customer needs. For example, banking applications using AI can help sales departments reach more customers faster, offering them products and services better tailored to their expectations,” Mateusz emphasizes.
AI in Practice – Everyday Innovations
The role of AI in the banking sector goes beyond data analysis and process automation. As Mateusz observes, artificial intelligence also has potential in software testing: “In my daily work, I see opportunities to use AI, for instance, to generate test data used to verify the functionality of applications I develop.” AI-powered test data generation allows for quicker identification of potential issues, reducing development time and improving application quality.
Data Security – A Critical Challenge
While personalization offers numerous benefits, it also brings potential risks, especially in the area of cybersecurity. Customer data must be adequately protected against leaks and cyberattacks. “A crucial aspect is securing user data used for personalization against the risk of cyberattacks,” Mateusz points out. At ALTEN Polska, we recognize the importance of cybersecurity and support our partners in implementing solutions that minimize risk while ensuring the highest quality of services.
The Future of AI in Banking – Fraud Detection
One of the most promising applications of AI in the banking sector is fraud detection. Systems monitoring user activities in real-time enable rapid identification of unusual or suspicious behavior. “The possibilities for applying artificial intelligence in banking are vast. I believe one of the most forward-looking directions is using AI for fraud detection,” Mateusz adds.
Why ALTEN Polska?
ALTEN Polska offers its clients not only the latest technologies but also expert knowledge and experience. Our teams of developers and engineers work on projects that significantly impact the growth of the banking sector, ensuring data security and delivering innovative solutions.
