Subject Matter Expert

Subject Matter Expert

Workplace: Wrocław/ Remote

Why us?

ALTEN Group is a major technological partner of global customers and has become in 30 years the leading European provider of Engineering and Technology Consulting (ECT). With over 37.000 employees (including 88% engineers), present in 30 countries and revenues exceeding €2 billion, supports its customers’ development strategies in the fields of innovation, R&D, and IT systems.

Join ALTEN Polska and let’s grow high added value to engineering, IT, and consulting services. We were awarded the title Best Workplaces Poland 2021 and the „Ethics Standard Advocate” award, granted by the United Nations Global Compact Network Poland.

Your challenges

  • Investigate Business needs and requirements
  • Define Change Request proposals and Functionality Specifications
  • Propose prioritization of Change Requests
  • Contribute in development, maintenance and improvement of the Processes/Practices and Methods incl related Tools, to reach the required IT Service Management performance and capabilities
  • Contribute in defining, planning & execution of User Acceptance Test (UAT)
  • Provide Support, e.g. coaching and training, on how to practically use processes/practices, methods and tools in day-to-day work
  • Develop, Maintain and Provide relevant user documentation and work instructions.
  • Develop, Maintain and Provide training material and training/coaching sessions based on needs and requests
    Competence needed


  • Documented understanding of ITIL Best Practices and ServiceNow
  • Knowledge/understanding, and proven practical experience, in specifying ServiceNow functionality specification, e.g.
  • Dedication to increasing IT Service delivery quality and effectiveness
  • Complete proficiency in English is a requirement- C1

We offer

  • Stable and long-term cooperation
  • A full-time contract with a benefit package
  • Certification and training opportunities
  • Possibility to choose type of contract (B2B also)
  • Relocation support & relocation package 
  • Currently remote work, after pandemic from the office
  • Work in company with #GreatePlaceToWork Certificate
  • Do not hesitate and join our team!
  • During the pandemic, the recruitment process and work are both remote! 😷

NOTICE: We kindly inform you that we will contact the selected people.

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Apply now!

Dodatkowe informacje

Please, include following in your CV:

„I agree to the processing of personal data provided in this document for executing this and future recruitment processes by ALTEN Polska Spółka z o.o., ul Pańska 73, 00-834 Warszawa, pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.

Employment or B2B contract