Senior Application Consultant

Senior Application Consultant

Workplace: Kraków / remote

Why us?

ALTEN Group is a major technological partner of global customers and has become in 30 years the leading European provider of Engineering and Technology Consulting (ECT). With over 37.000 employees (including 88% engineers), present in 30 countries and revenues exceeding €2 billion, supports its customers’ development strategies in the fields of innovation, R&D, and IT systems.

Join ALTEN Polska and let’s grow high added value to engineering, IT, and consulting services. We were awarded the title Best Workplaces Poland 2021 and the „Ethics Standard Advocate” award, granted by the United Nations Global Compact Network Poland.

Your challenges

  • Understand and apply standards, best practices to ensure compliance and consistently maintain quality in deliverables
  • Comply with the processes in place and ensure the agreed service levels are met with the expected level of quality
  • Review the processes consistently to implement improvement plans, and to support organization objectives for efficiency
  • Automate tasks to decrease the efforts spent on the regular support activities
  • Ensure high availability of services
  • Brainstorm with team leaders and peers on emerging technology trends, constantly question, clarify from teams and ensure that critical technology issues are surfaced and considered
  • Understand the set objectives and work collaboratively with the team to achieve organizational goals
  • Ensure project documentation is regularly reviewed and valid
  • Keep pace with technical advances and business needs
  • Crisis calls management, driving resolution of critical incidents, root cause analysis and closure of repetitive issues
  • Possess in-depth technical understanding and competent problem solving and analytical skills
  • Needs to train and groom trainees on complex systems
  • Escalate technical and managerial issues to the management or client supervisor at the right time
  • Coordinate with teams and resolve all complex application and system issues
  • Design and maintain expertise in flow of application process and systems related to company
  • Administer and resolve applications issues, provide updates and perform root cause analysis
  • Develop, sustain and evaluate delegated business processes and related applications
  • Supervise all alerts related to application and system procedures and provide services proactively
  • Install and prepare tools required for proper functioning of website front line applications on regular basis
  • Organize and implement projects ranging from small to medium size and provide assistance to all processes under guidance of team Senior Engineers
  • Perform root cause assessment and debug all issues on server domain, and availability of applications
  • Coordinate with departments and QA departments and administer code migrations in various environments and production outputs
  • Provide support and identify all issues and prepare appropriate documentation all issues and solutions
  • Manage all production system and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems
  • Identify and provide resolutions ranging in complexity from medium to high
  • Work in rotational shifts or need to do Oncall support where required to provide agreed support coverage


  • Good knowledge of Unix operating systems and commands, basic knowledge on shell scripting and networking principles
  • Be familiar with Java, application and web servers, load balancers, network, firewalls
  • PL-SQL and oracle knowledge from support point of view
  • Knowledge on SSL / TLS, DR management, backup and recovery procedures
  • Good analytical skills, with the ability to multi task
  • Ability to work independently, take responsibility and be a self-learner
  • Interpersonal and organizational skills
  • Ability to work within international environment, and across cultures
  • Ability to work under time and stress pressure
  • Ability to continuously provide high quality of service and to ensure compliance of internal policies
  • Pro-active, confident and delivery focused
  • Team player and adaptable to change
  • Punctuality
  • Ability to do root cause analysis and provide optimum solutions
  • Minimum 4-5 years of development / support experience on banking platforms
  • Mandatory technical skills – PL-SQL, UNIX, Shell scripting knowledge, high level middleware application server knowledge, Java understanding
  • Good Analysis, problem solving abilities
  • Experience on banking functional domain – Any banking stream – Retail, Private, Commercial or markets etc.
  • Excellent written and verbal communication and presentation skills
  • Understanding of batch management and experience to manage / support batches
  • Understand business, environments, shared services to prioritize incidents

Nice to have:

  • ACP (Agile certified professional) certification
  • Good understanding on Application Support processes – ITIL foundation
  • Good understanding of service management practices, ITSA – NFRs
  • Exposure to cloud platforms (AWS, GCP, Azure)

We offer

  • Stable and long-term cooperation
  • A full-time contract with a benefit package
  • Certification and training opportunities
  • Possibility to choose type of contract (B2B also)
  • Relocation support & relocation package 
  • Work in company with #GreatePlaceToWork Certificate

Do not hesitate and join our team!

During the pandemic, the recruitment process and work are both remote! 😷

NOTICE: We kindly inform you that we will contact the selected people.

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Apply now!

Dodatkowe informacje

Please, include following in your CV:

„I agree to the processing of personal data provided in this document for executing this and future recruitment processes by ALTEN Polska Spółka z o.o., ul Pańska 73, 00-834 Warszawa, pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”.

Employment or B2B contract