Production Support Specialist

Oferty pracy

Production Support Specialist

Workplace: Kraków / remote

We are member of French ALTEN Group present in 25 countries around the world and employing over 34,000 engineers and IT specialists. Since 1988 we deliver advanced IT systems for well-known brands, develop medicine and the renewable energy industry. ALTEN innovates aero and cosmonautics, trains, electric and autonomous vehicles, and even space rockets. We are currently looking for Production Support Specialist who will join our team.

Main tasks

  • Providing full scope of the day to day Production Support service including resolution of the live incidents as well as post-resolution problem management activities
  • Providing technical expertise in finding root cause of major system problems
  • Installation of new software releases provided by the vendor
  • Implementation of the locally developed solutions (Script Shell, Java, Bash, Python, Perl)
  • Support of the various testing activities related to the new implementations
  • Working closely with various stakeholders located in different places in the world
  • Reviewing, designing and re-engineering processes with new technologies to improve performance
  • Designing and driving the implementation of service offerings, capability uplifts and process improvements
  • Evaluating, developing and applying appropriate tools to analyse the architecture
  • Participate in validating data, development, implementation, testing activities
  • Perform data analysis of key problem areas to assist in root cause analysis and data reconciliations to identify data anomalies
  • Contributing productively to team objectives, sometimes supporting and sometimes leading activities to achieve shared goals


  • Experience in: SQL queries, Linux commands, Bash/python scripting ability, debugging and writing new scripts, App Dynamics
  • Knowledge of micro-services monitoring tools. Splunk (or similar)
  • Automation experience using Puppet, Ansible or similar tools
  • Fluency in English
  • Experience of high frequency change, specifically adoption, engineering and execution of automated CICD pipelines
  • Strong understanding of technology layers in application landscape, storage, OS, network, database, application
  • Demonstrable, excellent, spoken & written communication skills across global organization
  • Proven triage capability under pressure, able to make strong priority judgement at runtime balancing contending demands
  • Technically inquisitive with progressive interest in modern engineering disciplines and techniques
  • Understanding of customers’ needs and delivering excellent customer service
  • Making prompt and practical business decision, even in times of ambiguity, considering various perspectives and taking responsibility for outcomes
  • Experience in Agile/ DevOps environment and in assisting in production support

We offer

  • Stable and long-term cooperation
  • Certification and training opportunities
  • Possibility to choose type of contract (B2B also)
  • Benefit package (MultiSport card, Medicover, MyBenefit)
  • Unlimited growth and development opportunity
  • Relocation support & relocation package 

Do not hesitate and join our team!

The recruitment process and work during a pandemic are 100% remote 

Additional information

Please, include following in your CV:

„I agree to the processing of personal data provided in this document for executing this and future recruitment processes by ALTEN Polska Spółka z o.o., ul Pańska 73, 00-834 Warszawa, pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation)”

In this project you can choose Work Contract or B2B Contract.

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